HUMAN RESOURCE MANAGEMENT IN SERVICE SECTOR

By Dr. DOMINIC AMALAN.A

Dr. VEENA PRASAD VEMURI

Dr. P.S.SELVA THARANGINI

Dr. B. SIVAKUMAR

DOI: https://doi.org/10.52458/9789388996549.2023.tb

PAPER BACK ISBN : 978-93-88996-53-2

E-ISBN : 978-93-88996-54-9

DATE : 2023

PAGES : 227

EDITIONS : 1

LANGUAGE : English

Availalbe: Only 1 Left in Stock

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The book is written in a straightforward and succinct manner, and it provides a large number of examples to both illustrate and emphasize the various ideas and theories discussed. In addition to this, it provides a glossary, an extensive reference list, and a list of key terms, all of which are designed to make further reading and education more accessible. We have high hopes that this book will be an invaluable resource for anyone who wants to advance their understanding and application of human resource management (HRM) in the service sector, as well as make a contribution to the growth of this vital area of research and professional application.

  • INTRODUCTION TO HUMAN RESOURCE MANAGEMENT
  • SERVICE SECTOR MANAGEMENT - AN OVERVIEW
  • EMPLOYEE EMPOWERMENT AND CUSTOMER SATISFACTION
  • MANAGING HUMAN ELEMENT IN SERVICE SECTOR
  • ISSUES AND CHALLENGES OF HR IN SERVICE SECTOR
  • STRATEGIC HUMAN RESOURCES MANAGEMENT AND PLANNING IN SERVICE SECTOR
  • HUMAN RESOURCE ATTRITION, RETENTION AND GLOBALIZATION

Dr. Fr.Dominic Amalan A

Dr. Fr.Dominic Amalan A is a Catholic priest who serves in the Diocese of Buxar, Bihar. He has a thirst for knowledge and seeks to stay current in a variety of inter-disciplinary academic and professional domains. His imaginative responses to the public's circumstances led to a beautiful fusion of body, mind, and soul. He has served in a variety of roles, including those of Assistant pastor, Treasurer, Building and Construction, Tax and Finance, Land and Legal in-charge, Vice Principal (St. Xavier's Arrah), and currently as the Principal (St Mary's School, Buxar), and has produced high-quality results in both the building and the human resources. He holds degrees in B.A. (English), B.Ed, L.LB, M.B.A. (HR), and Ph.D. (HR) to his credit. In national UGC Care Journals and international publications, he has written more than a dozen research papers and articles.

Dr. Veena Prasad Vemuri

Dr. Veena Prasad Vemuri is presently working as I/C Principal in NKES College of Arts, Commerce and Science, Mumbai. She has vast experience in the field of education and research. She has written for more than 23 textbooks for Mumbai University undergraduate students. She has authored, co-authored and presented more than 50 research papers in national, international conferences. She is on the editorial board of five journals. She has won state and national awards for the contribution in education and research. So far two students have successfully completed PhD under her guidance and three are yet to submit their thesis.

Dr. P.S.Selva Tharangini

Dr. P.S.Selva Tharangini, M.Com (3rd Rank holder in PSG Arts College), M.Phil., Ph.D., P.G.D C.A.,  is working as Assistant Professor of Commerce with teaching experience of 22 years including 12 years of research experience. She has 17 publications in Journals and 2 patent publications so far. She has presented papers in several national and international seminars and conferences.

Dr. B. Sivakumar

Dr. B. Sivakumar is currently working as Associate Professor and Head, Department of Commerce Vocational Banking, Stock and Insurance in PSG College of Arts and Science, Coimbatore. Completed Post Graduate in CBM College of Arts and Science, Mphil in Alagappa University and Ph.D in CMS College of Science and Commerce part time research scholar, Bharathiar University. Has more than 20 Years of teaching experience and 5 years in industry as well. A Profile writer a keen researcher, He has published more than forty articles under various titles in referred journals both National and International, Scopus and Web of Science.  He has produced 4 M.Phil scholars and Guiding 3 Ph.D Scholars. Board of Studies member for the reputed institutions in Bharathiar University.  Having more than 18 Citations, Hindex and I10 Index for the Journal publications. Has published three books which is available in Flipkart and Amazon. Having Life time membership in INSC publishers Bengaluru.